Client Engagement Executive

Job Summary

Key Responsibilities

• Market & Industry Insights:
  Conduct market research and identify and approach potential customers.
• Business Development & Opportunity Identification:
  Identify new business opportunities by understanding client goals and challenges. Collaborate with internal teams to offer tailored solutions, expanding client accounts by offering new services or upgrades.
• Client Relationship Management:
  Develop and nurture long-lasting relationships with key clients and approach potential projects in the fields of office, school, and hospital design and construction.
• Project Oversight and Delivery:
  Manage project information, participate in bidding processes, and provide post-sales support.

Specific Tasks

• Research and analyze the market to identify new business opportunities in office, school, and hospital design and construction.
• Build and maintain relationships with potential clients through direct meetings, phone calls, emails, and networking events.
• Approach and gather information about projects from target customers and partners.
• Manage project information, including customer requirements, bidding information, and post-sales issues.
• Participate in the bidding process by preparing and submitting bid documents, attending meetings, and discussing with internal teams and clients.
• Support post-sales activities, including project management, resolving arising issues, and ensuring customer satisfaction.

Qualifications

• Education/Certification Requirements: Bachelor’s degree or higher in related fields: Commerce, Foreign Trade, Foreign Languages, Business Administration, etc.
• Experience/Knowledge Requirements: 2+ years of experience in client management, account management, or business development, preferably in the design-build or construction industry.
• Language: Proficient in English communication.
• Skills: Good communication skills, persuasive and negotiation abilities. Ability to work independently and in teams. Effective time management and organizational skills. Understanding of bidding processes and project management is an advantage.
• Abilities Requirements: Willingness to support others to achieve common goals. Confident, friendly, open, and sociable. A proactive, problem-solving attitude with a client-first mindset. Strong project management, communication, and organizational skills.
• Tools: Proficiency in CRM software and project management tools.

Benefit

• Competitive salary and attractive benefits. Salary based on professional competence and practical experience. Project bonuses (Commission). Annual salary increase.
• Professional, young and dynamic working environment.
• Career development and promotion opportunities within the company.
• Social insurance, unemployment insurance, and health insurance.
• Team-building trips.
• Bonuses on holidays and Tet.
• Periodic health check-ups.

KEY PERFORMANCE INDICATORS

• Specific quantitative targets as defined by the General Director from time to time.